Shoptalk Luxe
February 2 - 4 2027 | Abu Dhabi
Shoptalk Spring
March 22 - 24 2027 | Las Vegas
Shoptalk Europe
June 1 - 3 2027 | Barcelona
Groceryshop
September 13 - 15 2027 | Las Vegas
Shoptalk Luxe
February 2 - 4 2027 | Abu Dhabi
Shoptalk Spring
March 22 - 24 2027 | Las Vegas
Shoptalk Europe
June 1 - 3 2027 | Barcelona
Groceryshop
September 13 - 15 2027 | Las Vegas
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Feliz Papich
SVP, Digital Technology, Experience & Insights
Crocs
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Sep 30 2026
16:15–16:55
Retail Excellence Stage
Case Studies: How AI Agents Elevate the Customer Journey
AI-powered conversational Agents are leading the next phase of ecommerce, making digital shopping more interactive, responsive, and guided. These agen...
AI and Data
CRM / Customer Care
Ecommerce
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