Brett Battes is Senior Vice President of Operations at The UPS Store, where he leads the operational strategy and execution for over 5,500 franchise network locations across the United States, supporting franchise owners who serve small business customers and local communities. In this role, Brett focuses on driving operational excellence at scale—by designing the structure, systems, and culture that enable consistent execution, strong franchisee performance and exceptional customer experiences every day.

With more than 30 years of operations and leadership experience, Brett brings deep expertise in scaling retail and service organizations. Prior to The UPS Store, he spent over two decades at Starbucks, where he led field operations in the U.S. and Canada and served as Vice President, Operations Services for the U.S. business.

Across both organizations, Brett has led large-scale transformations, navigated complexity and disruption, and translated strategy into measurable results through disciplined execution and people-focused leadership. Brett is known for his purpose-driven approach, equipping teams and franchise owners with the tools, training and support to succeed. His leadership philosophy centers on sustainable customer experience and performance results, even during transformation or business headwinds.